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Redemption: Products & Services

Redemption is a fashion retailer that sells a combination of mainstream trends and items by independent designers. Their clothing is targeted at women who want to follow fashion trends but without wearing the same clothes as everybody else. Many of the clothes have a bohemian or vintage style feel to them. The categories of clothing that they currently stock include:

There are very clear images on the redemption website and the product descriptions are detailed. The site is easy to navigate with products being simply categorized. There is a regular sales section on the website.

Redemption: Company Background

Redemption is not only an Internet retailer; there is also a boutique store in Broad Ripple, Indianapolis. This is a relatively new venture which was only established one year ago by a newly married couple. They aim to bring both mainstream lines and hand-crafted pieces by Indie designers to their customers. The name ‘Redemption’ was inspired by a Tracy Chapman song.

There are 3 ways that customers can contact Redemption. First, they can write to them. The address is 826 East Westfield Boulevard, Indianapolis, IN 46220. The second option is to send them an email at Finally, customers can telephone them on 317-259-4071.

Redemption: Customer Feedback & Reviews

The limited number of reviews available for Redemption show this company in a positive light. There is only one review for Redemption on but this is very positive and they have been given a rating of 5 stars out of 5. An extract from this review is:

“They feature independent clothing and jewelry designers, have a small but unique selection of mostly dresses and tops. Prices are reasonable and the selection, while mostly dressy, has cute, stylish casual items too. You definitely won't run into anyone else wearing the same thing here in Indy.” have given Redemption a score of 30 out of 40 based on 24 ratings, while have given them a score of 9 out of 10 based on 24 ratings. The small number of reviews that are available for Redemption reflect the length of time they have been in business and the scale of the company.

Redemption: Business Credibility & Trustworthiness

Redemption are not accredited by the Better Business Bureau (BBB) and nor is there a report available for this company.  However, businesses are under no obligation to seek accreditation form the BBB and this is not necessarily a reflection on the credibility of the company.  As this is a relatively new company, they have no certificates or awards displayed on their website at this time.  The positive reviews reflect that this business has decent credibility in spite of the short period of time it has been in operation.

Redemption: Website Popularity & Google Ranking have given Redemption a global page rank of 2,704,166.  There are no national page ranks or demographic information available at the moment. estimate that there were 564 unique visitors to the site in the month of August 2012.  They have yet to give Redemption a page rank.  Google Page Rank have awarded Redemption with a page rank of 1 out of 10.  These statistics reflect the length of time the business has been trading online.

Redemption: Social Media Presence

Redemption currently use Facebook and their own blog as forms of social marketing to promote their business and to connect with customers. Their Facebook page has 378 likes and 72 people are talking about their page. It is updated on a regular basis and is used to tell customers about their products and current promotions. Customers can also post comments on there. There are currently 14 articles on their blog. These articles cover both their own products and some fashion tips.

Redemption: Website Security & Safety

Redemption is a safe and secure site.  According to a report by Google Safebrowsing Diagnostics, Redemption do not act as an intermediary for the infection of other sites, host malicious software or download and install malicious software without the knowledge or consent of the user.  Redemption also have a privacy policy on their website.  This states that they use SSL encryption technology to ensure the safety and security of customers details and information when they complete transactions on the site.

Redemption: Pricing & Packages

The prices are not displayed when you put a category up on to the screen. You have to click on individual items to get the item description and the price. In comparisons to other fashion sites, Redemption is priced similarly and is affordable with a variety of products for people with different budgets. Some examples of the pricing at Redemption are:

  • Handbags- there are 15 items in this category. These are priced between $26 and $78.
  • Bottoms- this category includes skirts, jeans and pants. Prices start at $22 and the most expensive item is $93.60.

Many items are in the sale and this means that there are plenty of bargains. Also, there is a flat rate shipping fee of $7 on all orders in continental US and this helps to keep the overall cost down.

Redemption: Shipping Rates & Policies

There is a flat rate shipping fee of $7 on all domestic orders over $100.  Second day shipping on domestic orders is $20.  Redemption do not ship to PO box, FPO or APO addresses.  If an international customer wishes to place an order, they are asked to contact Redemption first to confirm shipping times and rates.  Domestic customers are also asked to contact them if they would like next day delivery.

Redemption: Payment Methods Accepted

Customers can pay for their purchases from Redemption using one of the following major credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Redemption do not accept payment via PayPal, money orders, personal checks or any other alternative methods of payment. Customers can select their preferred method of payment when they get to checkout.

Redemption: Returns, Refunds & Exchange Policy

Redemption will accept returns and exchanges on any items that are unworn, undamaged and still have their original tags attached.  Footwear must still be in the original box.  Shipping fees are not refundable and customers are responsible for return shipping fees.  Customers must obtain a Return Authorization (RA) number and this must be clearly marked on the outside of the package.  All returns must be postmarked within 114 days of purchase.  Returns must be sent to Redemption, 826 East Westfield Boulevard, Indianapolis, IN 46220.  Items bought in the sale are final.

Redemption: Product images & screenshots
Redemption Coupons
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Get 20% Off All Lace Dress and Tops @ Redemption
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Get 20% Off Select Items @ Redemption
Get 20% Off All Lace Dress and Tops @ Redemption